Approximately how many times have you rented from Fleet Services in the last 6 months?

How do you typically handle your vehicle reservations? E-mail Phone Fax

How many people typically travel with you?

Was the type vehicle you requested available? Yes No

Was your vehicle ready at the time promised? Yes No

Please answer these questions, based on your overall experiences with Fleet Services in the past 6 months, using the scale below:

1. The information received prior to reserving/renting the vehicle. 1 2 3 4

2. Knowledge of Fleet employees. 1 2 3 4 NA

3. Helpfulness of Fleet employees. 1 2 3 4 NA

4. Friendliness of Fleet employees. 1 2 3 4 NA

5. Information received about the vehicle - - purchasing gas, what to do in case of problems, etc.
1 2 3 4

6. Maintenance condition of the vehicle. 1 2 3 4

7. Cleanliness of the vehicle. 1 2 3 4

8. Your overall service experience. 1 2 3 4

Are there any other services that you would be interested in that Fleet Services could offer that they currently do not have available?

Do you have any specific comments or observations about Fleet Services or suggestions for improvement?